Common Questions

Q. What is in a food box?
A. It’s actually a BAG and it is filled with delicious, local food (like milk, meat, eggs, produce, and processed products like jellies, butter, and yogurt). It features products from local growers, creameries, and processors. Each week is different! View the different food box options here.

Q. Is there only one food box option?
A. No, there many different box options with corresponding prices ranging from $4-$41. There is a box designed to fit everyone’s needs. View the different food box options here.

Q: Does everything come from one farmer?
A:
No, we are able to source our produce, eggs, dairy, meat and baked goods from a number of local producers. This allows us to support lots of local farmers, and allows you to learn about more local farmers! 

Q: Will I know where everything in my box comes from? 
A: Yes! We send out a newsletter every week with farm information, recipes, farmer profiles, and cooking tips! Have a question about anything in your bag? Please contact us, we are happy to help. 

Q. Do I pay for the whole year at once?
A. No, when you set up a subscription you will be automatically charged each week that you receive a delivery. You can suspend or cancel your subscription at any time from the Iowa Food Hub website. As we do not have a set season for our food box, you can sign up to start receiving a food box at any time throughout the year. Every charge is made before your box is delivered: you are charged on Sunday, and receive a delivery to your location during that week. 

Q. When will I receive my first box?
A. Your first box will be delivered the week after you sign up. After you have received your first delivery, you will be charged every Sunday for the box delivered in that week. If you have decided to skip a delivery, you will not be charged for your box. 

Q. What if I go out of town, or just need to skip a week?
A. You can do that! When you sign up for your food box, you will create an account on our website. This lets you control every aspect of your account, from pickup dates to the contents of your box. To skip a delivery, you can follow the steps below: 

  1. On the home page of our website, click on the little person icon in the upper right hand corner of the page. This will bring you to a login page, where you can enter your account information and sign in. 
  2. Once signed in, you will be able to view "My Account" dashboard. This tells you all of your account details and past order history. You should see a label for "Manage Subscription" on the right hand side, directly below "Account Details". Click on that "Manage Subscription" button. 
  3. Once on the management page, you will see upcoming orders, and the last column on the right should read "Manage". Here you can select "Skip Order" on the weeks you will be unable to pick up. 
  4. Voila! You have skipped a week. Reward yourself with some local treats!

Q. Is there a way I can change what kind of food box I get, even after I've started a food box subscription?
A. Sure thing! You'll have to sign in to your account, but you can swap items at any time prior to your weekly delivery. Simply follow the steps below:

  1. On the home page of our website, click on the little person icon in the upper right hand corner of the page. This will bring you to a login page, where you can enter your account information and sign in. 
  2. Once signed in, you will be able to view "My Account" dashboard. This tells you all of your account details and past order history. You should see a label for "Manage Subscription" on the right hand side, directly below "Account Details". Click on that "Manage Subscription" button. 
  3. Once on the management page, you will see upcoming orders, and the last column on the right should read "Manage", where you will find a drop down menu. Here you can select "Swap Products" from the dropdown.
  4. When you have selected "Sway Products", you will see your subscription(s) listed. To the right of each subscription you will see a swap icon - two arrows pointing opposite directions. Click on this to see which items you are able to swap in, and choose the one you'd like to swap in. After this make sure you click "Yes, Swap Product", and you will be redirected to the Manage  Subscriptions page. Your changes are saved automatically.